Closing your account

How to ask for your account to be closed, what is deleted from your workspace, and what to export first.

Closing an account is done by email. There is no button in the console. Write to [e-mail] from the workspace owner’s address and ask for the workspace to be closed.

Deleted data cannot be recovered. Export what you need first.

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Before you write

• Export the results you want to keep. The auditor pack and the printable report are the two documents built for this. See Export for auditors and The workspace Reports page.
• Tell your team. Members lose access when the workspace goes. See Invite your team and roles.
• Check your licence term and notice period. See Buying and renewing.

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Steps

1. Write to us

   Email [e-mail] from the workspace owner’s address. Include the workspace name, shown on the Workspace tab of the Account page. See Your workspace.

2. We confirm what will be deleted

   The deletion is checked in a dry run first. It lists what would go: how many campaigns, calls, contacts, attackers, voices, recordings and research profiles. Nothing is deleted at this step.

3. We delete

   Once you confirm, the deletion runs and we tell you when it is done.

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What is deleted

Data	What goes
Cloned voices	The voice at the voice provider, its stored sample, and our record
Campaigns	Every campaign, with its queue and the memory the caller built up
Recordings	Every call recording in storage
Call results and transcripts	Every result and every transcript
People	The whole contact list
Attackers	Every attacker persona
Research profiles	Every target exposure profile

Deletion runs per workspace. Nothing in another workspace is touched.

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What this does not cover

• Executive voice consents are withdrawn by the executive through their own consent link. See Clone an executive’s voice with consent.
• Recordings are deleted after 90 days in any case. See the FAQ.
• For a request about your own personal data, such as access or erasure, write to [e-mail]. The privacy policy sets out your rights.

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Problems

I am not the workspace owner

Ask the owner to send the request, or copy them in. The owner is the person who created the workspace.

I only want some data gone, not the account

Say so in the email. Deleting one campaign, voice or profile is done from the console; write to us for anything else. See Support and contact.