Usage and licences

What the Usage & licences tab shows for each product on your workspace, and what it shows when nothing is set up.

The Usage & licences tab of the Account page shows one card per product your workspace has. It is the quickest way to see how many minutes or test conversations you have left.

Open it from the sidebar: Settings, then the Usage & licences tab.

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Protection plan

Shown when your workspace has a plan for screening incoming calls. The card says “Your blue-team assistant minutes this period.”

Figure	What it means
Plan	The plan name
Minutes used	Minutes used this period, out of the minutes included
Remaining	Minutes left this period

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Simulated-call minutes (your vishing licence)

Shown when a red-team licence has been switched on for your workspace. It has three parts.

Part	What it shows
Simulated-call minutes this term	Minutes used out of the minutes in your licence, as a bar, and “days left in term”
Your licence	One line such as “Mid-size organisation (50 to 250 staff) licence, 1,000 minutes a year, £7,500 a year, extra minutes £2.50 each.”
Licences	The three licences we sell, with your own marked Your licence

The two buttons, Top up minutes and Change licence, open a booking with us. The panel says why: “We set up top-ups and licence changes with you; both buttons open a booking.” See Buying and renewing.

The bar turns amber at 80 percent and red at 100 percent. Past the limit it reads “over by N minutes” with the cost at your extra-minute rate.

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Agent assurance

Shown when Agent Assurance is on for your workspace. The card says “Your plan and what you have used this month.”

Figure	What it means
Plan	Your plan name
Test conversations this month	Used, out of the conversations your plan includes each month
Agents	Agents registered, out of the plan’s limit, or “no limit”

If the plan figures are not available yet, the card says “Agent assurance is on for this workspace.”

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When nothing is set up

The tab shows one line: “No products are set up for this workspace yet.” That is normal between creating your account and your licence being switched on. Your 5 test minutes still work; see How minutes work.

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Problems

The licence panel says it could not load

Click Try again on the panel. If it fails twice, write to [e-mail].

The licence line says Custom licence

Your minutes or rate were agreed outside the three standard sizes. The figures shown are yours.

I paid but the tab still shows no products

We switch the licence on after payment is received. If it has been more than two working days, write to [e-mail].