Support and contact

Who to write to for help, for data and consent questions, and for licences and minutes, plus the phone number and the booking link.

We answer on working days. Pick the address that matches your question, so it reaches the right person first time.

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Contact

For	Write to
Help with the console, a campaign or a result	[e-mail]
Data, privacy and consent questions	[e-mail]
Licences, minutes and top-ups	[e-mail]
Phone	[phone]
A 30-minute call	Book a time

When you write about a campaign, include its name and the time of the call. That lets us find it straight away.

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What to include

• The name of your workspace. It is shown on the Workspace tab of the Account page.
• What you clicked, and what you saw instead of what you expected.
• For a call: the campaign name, the person’s name or number, and the time.

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Before you write

• Something looks down. Check Service status first.
• A launch was blocked. The console says why. The reasons are listed on Troubleshooting.
• You are out of minutes. The console shows Out of red-team minutes. See When you run out.

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Where DeepBlocker is

DeepBlocker is run by GetInference Limited, St Helier, Jersey.