Buying and renewing

Licences are bought on an order form, paid in advance, for 12 months. Top-ups and changes are arranged by email.

DeepBlocker is sold on an order form, not through a checkout in the console. This page sets out how buying, topping up and renewing work.

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How buying works

1. Agree the licence

   Write to [e-mail] or book a call. We agree the licence size with you. The sizes and prices are on the Price list.

2. Sign the order form

   The order form names your organisation, the licence, the annual fee, the one-off setup and training fee, the term and the start.

3. Pay in advance

   Payment is in advance. We set you up and switch your minutes on once payment is received.

4. Get started

   We create your account and workspace, and run the setup and training session with your team. See Getting an account.

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Key terms

Term	What it says
Term	12 months
Renewal	Renews for another 12 months unless cancelled with 60 days’ notice
Payment	In advance. The licence is switched on once payment is received
Prices	In pounds sterling, excluding GST and VAT. Prices may change at renewal, with 30 days’ notice
Start	Live within about two weeks of signature and payment
Who can be called	Your own staff only, each campaign authorised in writing
Cloned voices	Only with the written consent of the owner, for the named campaign
Data	You are the controller, DeepBlocker is your processor. Recordings and transcripts are kept for 90 days, then deleted unless you ask otherwise
Law	Jersey

A fuller agreement is available on request.

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Top up minutes

When you are close to the end of your minutes, or past them, write to [e-mail]. The Top up minutes button on the licence panel opens a booking with us for the same purpose. Extra minutes are priced per licence size; see Price list. What the console shows when you run out is on When you run out.

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Change your licence

If your organisation grows past the staff range of your licence, write to [e-mail] or click Change licence on the licence panel. We move you to the next size and the minutes change with it.

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Renew or cancel

Your licence renews for 12 months unless you cancel with 60 days’ notice before the end of the term. To cancel, write to [e-mail].

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Problems

I need an invoice for our finance team

Write to [e-mail] with your purchase order number if you have one.

Can I pay by card in the console?

No. Licences are bought on the order form only.

We paid but the minutes are not on

Write to [e-mail] with the date of payment.