Campaign statuses

What each campaign status means, how a campaign moves between them, and what you can do in each one.

Every campaign carries one status. It shows as a badge next to the campaign name and decides which buttons you see. The Campaigns page narrows the list with chips: All, Draft, Scheduled, Running, Completed and Archived.

Status	What it means	What you can do	Chip
Draft	Saved, not launched. Also the state after an edit to a finished campaign	Edit every card, take a test call, Launch, Archive, Save as template	Draft
Scheduled	Launched with a start date in the future, or re-armed after a repeating run	Edit, wait for the start, or stop it from Running now once it starts	Scheduled
In Progress	Placing calls now, inside the calling hours. The page refreshes every 5 seconds	Watch live, pause, stop one call, stop the campaign	Running
Paused	You paused it. No new calls; calls in progress finished	Press play on the Running now card to resume	Running
Completed	Every person was reached, or you stopped it, or a call-back trap closed	Read results, export, Run again, edit (which makes a new draft), Archive	Completed
Partial	The run ended with some people reached and some not	Resume to finish the rest without calling anyone twice, or Run again, or edit	All
Failed	The run ended with nobody reached, or the campaign had no script when its start time came	Fix the cause, then Resume, Run again or Launch	Draft
Cancelled	An older ending state, treated like Completed	Run again, edit, Archive	Completed

Archived is not a status. It is a flag you set with Archive on a finished campaign. The campaign keeps its status and moves under the Archived chip.

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How a campaign moves

From	To	What moves it
Draft	In Progress	Launch, with the start now or in the past
Draft	Scheduled	Launch, with On a date or Repeating and a future start
Scheduled	In Progress	The start time arrives and the authorisation is in place
In Progress	Paused	The pause button under Running now
Paused	In Progress	The play button under Running now
In Progress	Completed	Every person reached, or the red stop button
In Progress	Partial or Failed	The run ends with people not reached
In Progress	Scheduled	A Repeating campaign finishes a run and re-arms for the next
Any finished status	Draft	Saving an edit on the campaign page

A campaign that has run or is running cannot be edited in place. Finished campaigns can: saving a change makes a new version and resets the campaign to Draft, so you reuse it instead of making a copy. See Pause, resume, stop everything for the buttons, and Read your results for what a finished campaign shows.

The emergency stop does not change any status. Campaigns stay In Progress or Scheduled but place no calls until you press Resume calling.