Pause, resume, stop everything

Pause or stop one campaign, halt every call in your workspace with the emergency stop, and archive what is finished.

You can stop calls at three levels: one call, one campaign, or every campaign in your workspace. Each control leaves the results in place. Nothing is deleted.

A call already connected is never cut off by a pause or by the emergency stop. It finishes. To cut one call off, use End in live monitoring.

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Before you start

• The Member role or above.
• The Campaigns page open. Pause and stop for one campaign live there, under Running now.

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Steps

1. Pause one campaign

   Under Running now, each running campaign has a pause button (the two bars). Click it. You see Campaign paused and the status becomes Paused. No new calls are placed. Calls in progress finish.

   To carry on, click the play button on the same card. You see Campaign resumed. The campaign picks up where it left off.

2. Stop one campaign

   On the same card, click the red stop button. A prompt reads: Stop this campaign? Calls already in progress will continue. Confirm. You see Campaign stopped and the status becomes Completed. People not yet reached are not called.

   Later, the campaign page offers Run again to call everyone from scratch. See Campaign statuses.

3. Stop every call in your workspace

   At the top of the Campaigns page, click Stop all calls. You see Emergency stop: all red-team calls halted. A red banner appears on the Campaigns page and on every campaign page: Emergency stop is on. No new red-team calls will be placed for your workspace. Calls already in progress will finish.

   Every running campaign stays in its current status but places no new calls. The switch covers your workspace only. Nobody outside it is affected.

   To lift it, click Resume calling in the banner or in the header. You see Calling resumed. Then launch or re-run the campaigns you want to continue.

4. Archive a finished campaign

   On a campaign page, click Archive. The campaign leaves the main list and sits under the Archived chip on the Campaigns page. Every result and version is kept. Unarchive brings it back.

   Archive is not offered while a campaign is Scheduled, In Progress or Paused.

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What each control does

Control	Where	New calls	Calls in progress	Status after
Pause	Running now card	Stop	Finish	Paused
Resume after pause	Running now card	Continue		In Progress
Stop	Running now card	Stop for good	Finish	Completed
Stop all calls	Campaigns page header	Stop for every campaign	Finish	Unchanged
End	Live monitoring row	Unaffected	That one call is cut off	Unchanged
Archive	Campaign page	Not offered while running		Unchanged, hidden under Archived

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What happens next

Every pause, resume and stop is logged against the campaign with who did it. After the emergency stop is lifted, a paused campaign still needs its play button, and a stopped campaign needs Run again or Resume on its page.

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Problems

I lifted the emergency stop and nothing is calling

Lifting it does not relaunch anything. Open each campaign and press Resume or Run again, or press play on a paused card.

Resume is refused

The campaign is blocked because a cloned voice’s consent was withdrawn. The page shows This campaign is blocked with the reason. Pick another attacker or voice first.

I cannot see the pause button

It only shows under Running now while the status is In Progress. A scheduled campaign that has not started has nothing to pause.

Archive is missing on the campaign page

The campaign is scheduled, running or paused. Stop it first, or wait for it to finish.