The three states
Hover a badge for the detail: Scored X% fake (threshold Y%), and the model name when known. A failed scoring shows Scoring failed with the reason.
The threshold
The threshold is 80% unless the detector reports another for that call. A call scoring 80% fake or more is Caught. The hover text always shows the threshold that was applied, so a verdict can be checked.Where it appears
Why it matters
The worst case is a person who failed on a call the detector also missed. The results page calls this Got through, or Residual. You want it at 0. A high catch rate on the calls your people fell for means a real attack with that voice would have been stopped before anyone picked up.On a call-back trap the caller is a real member of staff, not the AI. There the detector scores a real voice, and a real employee should not be flagged. A Caught on that view is a false alarm worth telling us about.
Problems
Every call says Not scored
Every call says Not scored
The detector scores a call shortly after it ends. Wait a few minutes, then click Sync & analyze on the results card. A call with no usable recording stays Not scored.
The catch rate changed after I first looked
The catch rate changed after I first looked
Verdicts land as recordings are scored. The percentages are worked out over the calls scored so far, so they settle once every call has a verdict.
The hover shows a different threshold from 80%
The hover shows a different threshold from 80%
The detector reported its own threshold for that call. The verdict uses the threshold shown.