Live monitoring appears only while the campaign status is In Progress. Once the last call ends, open the call from the results instead. See One call in detail.
Before you start
- A campaign that has been launched. See Build a campaign.
- Headphones, if you will listen. The audio plays through your speakers.
Steps
1
Open the running campaign
Open Red Team, Campaigns. Running campaigns sit at the top under Running now, each with a progress bar and three live figures. Click the campaign name.On the campaign page, switch the toggle from Campaign to Results. The page refreshes itself every 5 seconds and shows Running… next to Overall progress.
2
Read the Live Call Monitoring card
The card titled Live Call Monitoring lists each call in progress. It checks for new calls every 3 seconds, or click Refresh.
3
Monitor one call
Click Monitor. A window opens titled with the number and start time. It shows Live Call with a red dot, a Start Listening button, and Live Transcript below.Click Start Listening to hear both sides. Click Stop Listening to stop. Listening stops by itself after 5 minutes without any activity in the window.The transcript refreshes every 5 seconds. Rows are marked Assistant (the attacker) and User (your member of staff). Use Translate to: and Translate to read it in French, Spanish, German, Japanese or Chinese.A message box with Send Message also sits in this window. It sends text into the live call.
4
End a call that should not continue
Each row in the card has a red End button. Click it to hang up that one call. You see Call terminated successfully. The campaign carries on with the next person. To stop everything, see Pause, resume, stop everything.
What happens next
When the call ends, the window shows: Important: Please keep this window open after the call ends. The complete transcript appears once processing finishes. The call then moves to the results table with its verdict, transcript and recording. See Read your results.Problems
The card says no active calls, but the campaign is running
The card says no active calls, but the campaign is running
The campaign may be waiting for its calling hours, or between retries. Check the Overall progress line and the schedule. See Schedule, pacing and retries.
Monitor does not appear for a call
Monitor does not appear for a call
The call has not been answered yet. The button appears once the row shows a red dot.
I hear nothing after Start Listening
I hear nothing after Start Listening
Check the tab is not muted and your browser allowed audio to play. Click Stop Listening, then Start Listening again.
It says this call has ended
It says this call has ended
The message reads: This call has ended. Open it from the call list to play the recording. Close the window and open the call from the results table.