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Only if you point it at the live agent. We recommend a test copy with our test tools in place of the real ones. With our tools, nothing real happens: every call is answered with made-up data. See Test modes.
Self-service is turned on per workspace by DeepBlocker. Until then the console says your workspace does not run its own tests yet. Write to hello@deepblocker.ai with your workspace name. See What Agent Assurance does.
Web chat or API, and Telegram. Other channels in your plan are shown as not ready yet and cannot be picked. See Channels.
One run of a test: our attacker talks to one agent over one channel until it succeeds or gives up. A repeating test uses one each time it runs. A sweep uses its whole budget at once. See Plans and usage.
Short is up to 6 messages, Standard up to 10, Long up to 16. No test ever passes 30 messages. See Run tests.
The workspace owner or an admin. Any member can add an agent, set rules, plan a test, pause it or stop it. See The testing agreement.
Yes. On the Tests tab press Stop all tests, then Yes, stop all. It works for any member, even when self-service is off. See Safety.
Every request carries an x-db-signature header signed with the agent’s signing key. Check it with the samples on the connect page before you answer. See Connect a web agent.
The agent was tested as it is, so we saw words only. We cannot prove what its tools did. Connect our test tools to a test copy to go higher. See Test modes.
On Team, Business, Enterprise and Custom a DeepBlocker analyst reviews it before it is published. On Essentials and Pro it is published automatically and says so. Every report is graded by AI first. See Reports.
On Pro and above, yes, up to 30. Essentials uses the eight standard rules. See Rules.
The test conversations and results, for 90 days, unless they are part of a report you keep. Reports and conversations are visible only to your workspace and to DeepBlocker. See The testing agreement.
No new test can start, and a running test pauses until the month turns or the plan grows. The Overview tab shows the bar. See Plans and usage.
Open the report and press Print / Save as PDF, then choose Save as PDF in your browser. See Reports.
For a test that misbehaves, press Stop first. Then see Support.