Retention and deletion

How long DeepBlocker keeps each kind of data, what happens when the time is up, and who to email for a different arrangement.

Deletion runs on a timer. A daily job removes records that have passed their window, and a storage rule removes old recordings. There is no retention setting in the console.

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What is kept and for how long

Data type	Kept for	Then what
Cloned voices and their stored speech samples	30 days from the day the voice is created	The voice is deleted at the voice provider, the sample is deleted from storage, and our record is removed
Call transcripts and results	90 days from the call	Deleted by the daily job
Call recordings	90 days from the call	Deleted by a storage rule
Research (OSINT) profiles	Expiry date set 90 days from the day the profile is made	Automatic deletion is not switched on yet. Delete a profile in the console, or ask us
An executive’s spoken consent recording	Kept as the record of what was agreed and, if they withdrew, when	Removed when you ask us to erase the workspace
Agent Assurance evidence	The number of days set in the signed rules of engagement for that agent	The content is deleted. The fingerprint and the dates are kept as a receipt, and each deletion is logged
Account data (workspace, campaigns, the people list)	The term of your contract	Deleted or returned on request and on termination

A cloned voice is deleted 30 days after it is created, whether or not a campaign still uses it. Make a new clone, with fresh consent, for a later campaign. See Voice cloning and consent.

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What the licence says

The self-service licence states the same windows in plain words: a cloned voice is deleted within 30 days of the report, and recordings and transcripts are kept for 90 days, then deleted unless you ask otherwise.

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Exceptions

You want to	What to do
Keep transcripts or recordings longer than 90 days	Email [e-mail] before the window ends
Delete everything in a workspace now	Email [e-mail]. We delete the records, the recordings, the cloned voices, the people list and the research profiles. See Your requests
Delete one cloned voice now	Delete it on the Voices page, or the executive opens their consent link and withdraws

Export what you need before the window ends. A campaign’s CSV and its auditor pack are made from the transcripts and results, and those go at 90 days. See Export for auditors.

Voice cloning and consent

What is stored for a cloned voice and how withdrawal works.

Your requests

Access, erasure and export requests.