Access, erasure and export requests

How to ask for a copy of your data, its correction or deletion, or a full export, what we return, and what the privacy notice says about timing.

Every request is made by email. There is no button in the console for a data export or for deleting an account or a workspace.

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How to ask

Request	Where to send it	What to include
Access, correction, deletion, restriction, portability, objection, or withdrawing consent	[e-mail]	Your workspace name and the email you sign in with
Erase a whole workspace	[e-mail]	The workspace name, sent from the owner’s email address
A question from an executive about their cloned voice	[e-mail]	The name on the consent link

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What we return

Request	What happens
Access or portability	A copy of the personal data we hold about you as controller: account and contact details, billing data, and usage data
Erase a workspace	We delete the records, the call recordings, the cloned voices and their samples, the people list, the campaigns and the research profiles
Export on termination	Customer Data is made available for export for a reasonable period after termination, after which it may be deleted
A request about someone you tested	If a customer holds your data as controller, we refer the request to them

Before you ask for a workspace erasure, download what you need: each campaign has a CSV button and an Export for auditors pack. See Export for auditors.

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Timing

The privacy notice does not state a fixed response time. We reply by email to the address you wrote from.

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Complaints

You can complain to a supervisory authority:

Where	Authority
Jersey	The Jersey Office of the Information Commissioner (JOIC)
United Kingdom	The Information Commissioner’s Office (ICO)
EEA	Your local data protection authority

A workspace erasure cannot be undone. The cloned voices, recordings and results are gone once it runs.

Retention and deletion

What is deleted on a timer without a request.

Legal documents

The privacy notice and the DPA.