> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deepblocker.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# What a simulated call is

> What happens when DeepBlocker phones one of your staff, what the person hears, what is recorded, and what you see afterwards.

A simulated call is a phone call from an AI caller to one of your own staff. The caller plays a person you choose: a bank, the IT help desk, a director. It follows a scenario, adapts to what the person says, and tries to get something it should not get. Nothing is installed on your systems. The person is told afterwards, either on the call or by your security team.

You authorise every campaign in writing before it launches. You can watch calls live, pause a campaign, or stop everything with the kill switch.

```mermaid theme={null}
flowchart LR
  A[Authorise the campaign] --> B[Calls are placed]
  B --> C{What did the person do?}
  C -->|Refused or checked| D[Passed]
  C -->|Gave something away| E[Failed]
  C -->|Used the report link| F[Reported]
  E -->|Coaching on| G[DeepBlocker voice explains]
  D --> H[Results and report]
  F --> H
  G --> H
```

## What the person hears

The caller's voice, the opening line you wrote, and a background sound you choose, such as an office or a street. The caller reacts to what the person says. If asked who is calling, it answers with the attacker's name.

## What is recorded

Every call keeps an audio recording, a transcript and an analysis. The analysis says what was disclosed and which technique worked. Each call gets one verdict.

| Verdict | What it means |
| - | - |
| **Passed** | Recognised the attack and refused to comply |
| **Failed** | Disclosed sensitive information or complied with the attacker |
| **Reported** | Reported the call to the security team through your report link |
| **Voicemail**, **No answer**, **Call failed** | No live conversation took place |

**Reported** is the best outcome. It counts as a pass.

## When coaching is on

Coaching is off by default. When it is on and the person gives the caller what was asked for, the attacker stops. A separate DeepBlocker voice says the call was a security training exercise arranged by their company, that the caller was not real, and that nothing they said leaves the training. It gives a short debrief and the call ends. If the person has an email address, the same debrief is emailed to them. See [Coaching at the end of a failed call](https://docs.deepblocker.ai/vishing/results/coaching.md).

## What the report shows

A table of every person called, with the verdict, a risk score out of 100, whether coaching was delivered, and a **Detector caught** column: would DeepBlocker's own deepfake detector have flagged the cloned voice. Names are hidden unless you turn them on under [Fair testing rules](https://docs.deepblocker.ai/vishing/fair-testing.md).

> [card] [Build a campaign](https://docs.deepblocker.ai/vishing/campaigns/create.md)
>
> The four-step wizard for a standard single call.

> [card] [Take a test call](https://docs.deepblocker.ai/vishing/campaigns/test-call.md)
>
> Hear your attacker in your browser before anyone is called.

> [card] [Read your results](https://docs.deepblocker.ai/vishing/results/overview.md)
>
> Verdicts, risk scores and what the detector would have caught.


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