> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deepblocker.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# When you run out

> What the console shows when your simulated-call minutes are used up, the email you receive, what happens to a running campaign, and how to get more minutes.

When a workspace has used all of its minutes for the licence term, a launch is refused. The console says so, an email goes to your licence contact, and you write to us to add minutes. Nothing is bought in the console.

## What you see

Clicking launch opens a dialog titled **Out of red-team minutes**. It reads: "This workspace has used all of its red-team simulation minutes for the current licence period, so no more calls can run until it is topped up or extended."

Under that it shows your figures:

| Line | What it shows |
| - | - |
| **Your licence:** | Your tier, its minutes per period and its yearly price. |
| **Minutes left:** | Usually 0. |
| **Extra minutes:** | Your tier's rate per minute, "added to your licence". |

Two buttons: **Contact account manager** opens an email to [hello@deepblocker.ai](mailto:hello@deepblocker.ai) with the subject **Red-team minutes: top up / extend licence** already filled in. **Close** closes the dialog.

## The email

| Item | Value |
| - | - |
| To | The contact email on your licence |
| Subject | **Your simulated-call minutes are used up** |
| Says | That new simulations are paused, the minutes used out of the minutes included, and to contact us to add minutes or extend the licence |
| How often | Once per licence period |

We receive a copy at the same time, so we know before you write.

## What happens to a running campaign

No new calls are placed. A call already in progress finishes. People still waiting in the queue stay there and are called once minutes are added, as long as the campaign is still inside its call window. You do not need to launch again.

## Steps to get going again

**1. Write to us**

Click **Contact account manager**, or email [hello@deepblocker.ai](mailto:hello@deepblocker.ai). Say how many minutes you want, or that you want a bigger licence. Prices are on [How minutes work](https://docs.deepblocker.ai/vishing/minutes.md).

**2. Sign the order form**

We send an order form for the extra minutes or the new licence. See [Buying and renewing](https://docs.deepblocker.ai/account/billing.md).

**3. Check the panel**

Once the minutes are on your licence, the panel under **Licence and minutes** shows the new figure. Launch, or let the waiting campaign carry on.

## Before you have a licence

A new workspace has five test minutes and no licence. When they are used, the same dialog appears. Write to [hello@deepblocker.ai](mailto:hello@deepblocker.ai) to set up your licence.

## Problems

> [accordion] The dialog appears but the panel shows minutes left
>
> The panel shows a saved figure. The launch check recalculates from every call in the term. Reload the page to see the current figure.

> [accordion] I did not get the email
>
> The email goes to the contact email on your licence, once per period, and only once a licence has been set up. Check with us which address is on file.

> [accordion] We added minutes but the launch is still refused
>
> Reload the console and try again. If it is still refused, write to [contact@deepblocker.ai](mailto:contact@deepblocker.ai) with your workspace name.


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