> ## Documentation Index > Fetch the complete documentation index at: https://docs.deepblocker.ai/llms.txt > Use this file to discover all available pages before exploring further. # Schedule, pacing and retries > Every field on the From where and when step, with its default and what it does to the calls. The third wizard step, **From where and when**, holds everything about the call that is not the attacker or the people. Its intro reads: **Which number the attacker calls from, when the calls happen, and what the person hears in the background.** > [!NOTE] > > Your workspace's [fair testing rules](https://docs.deepblocker.ai/vishing/fair-testing.md) apply on top of everything here. Quiet hours, cooling-off and the quarterly cap can skip a person even when this step says to call. ## Before you start * A campaign open on the **From where and when** step. See [Build a campaign](https://docs.deepblocker.ai/vishing/campaigns/create.md). * If you want to call from a specific number, a number allocated to your workspace. See [Your caller numbers](https://docs.deepblocker.ai/vishing/caller-numbers.md). ## Steps **1. The number to call from** The helper text reads: **Pick the number this campaign calls from. A UK number dials on the UK system, a US number on the US system. Leave it unpicked to use the platform default.** Click a number card to pick it. Click it again to unpick it. If no numbers are allocated yet, the step says so and the calls use the platform default. Ask us to allocate one. See [Your caller numbers](https://docs.deepblocker.ai/vishing/caller-numbers.md). **2. When the calls happen** Pick one of three options: | Option | What it does | Start and End fields | | - | - | - | | **As soon as I launch** | Calls start when you press **Launch**, inside your calling hours | Greyed out | | **On a date** | The campaign waits with status Scheduled, then starts at **Start** | Both editable | | **Repeating** | Runs, then re-arms for the next run until **End** | Both editable | **Start** cannot be in the past. **End** must be after **Start**. For **Repeating**, pick **Every day**, **Every week** or **Every month**, then a number from 1 to 30 in the **every** box. **Timezone** offers ten zones: London, Paris, the six US zones, Alaska, Hawaii and UTC. Your own browser zone is added to the list if it is not one of them. **3. Only call between** Set the two times under **Only call between**. The default is 09:00 **and** 17:00. Nobody is called outside this window. When the window closes, the campaign waits. It carries on when the window opens again. For **As soon as I launch**, one extra tick appears: **Call right now, even outside my hours**. Its helper text reads: **By default an immediate campaign still waits for the calling hours above, so nobody is called at night. Tick this to dial straight away, whatever the time.** A help desk campaign ignores this window. Its own opening hours decide. See [Run a help desk test](https://docs.deepblocker.ai/vishing/campaigns/help-desk.md). **4. Background sound** What the person hears behind the caller. The choice is recorded on every call, so the report can show the detector verdict next to it. | Choice | What the person hears | | - | - | | **Office background** (default) | Low chatter, keyboards, a phone ringing. More convincing, and harder for voice detectors to catch | | **Restaurant background** | Busy diner murmur, for a "calling from a restaurant" story | | **Street / traffic background** | Traffic, people, a horn, a distant siren, for a "phone snatched" story | | **Your own background** | An audio clip you upload (mp3, wav, m4a, ogg), played quietly under the call | | **No background** | Cleaner audio, what a detector would normally see | The caller is also told where it is, so its story matches the sound. **Background volume** runs from 0% to 100%. It starts at your workspace default from [fair testing](https://docs.deepblocker.ai/vishing/fair-testing.md), or 50%. **5. Pacing and retries** | Field | What it means | Default | Limits | | - | - | - | - | | **Calls at the same time** | How many people are called at once | 1 | 1 to 100 | | **Try again when nobody answers** | Retry people who did not pick up | Off | | | **Attempts per person** | Shown when retries are on | 3 | 1 to 5 | | **Minutes between attempts** | Shown when retries are on | 60 | 15 to 1,440, in steps of 15 | The helper text under **Calls at the same time** reads: **1 is right for a test; raise it for a large group. Your voice plan sets an upper limit (5 at once on the free LiveKit plan). Everyone above it waits their turn; nobody is skipped.** ## What happens next The last step shows your choices under **Schedule Configuration** before you launch. After launch, the campaign page shows them under **From and when**, and you can change them while the campaign is a draft or still scheduled. See [Campaign statuses](https://docs.deepblocker.ai/vishing/statuses.md). ## Problems > [accordion] I launched and nobody was called > > The campaign is waiting for your calling hours, or the fair testing rules skipped everyone. Open the campaign's **Results** view. Skipped people are listed with the reason. See [Troubleshooting](https://docs.deepblocker.ai/vishing/troubleshooting.md). > [accordion] It says 'Start date cannot be in the past' > > Pick a later **Start**, or switch to **As soon as I launch**. > [accordion] Fewer calls run at once than I set > > Your voice plan caps calls at once across the workspace. The rest wait their turn and are not skipped. > [accordion] My uploaded background did not play > > Check the file is mp3, wav, m4a or ogg and that the step showed **Uploaded:** with its name. Upload it again if not. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.