> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deepblocker.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Where your data lives

> The two deployments DeepBlocker runs, which one your workspace is on, and where each kind of data is stored and processed.

DeepBlocker runs the same software in two places. Your workspace is placed on one of them when we create your account. It stays there.

## The two deployments

| Deployment | Who is on it | Account database | Address |
| - | - | - | - |
| **Default** | Customers who have not asked for UK or EU storage | United States | The main DeepBlocker address |
| **London** | Customers in the UK and the EU, and any customer who asks for it | United Kingdom (London) | uk.deepblocker.ai |

> [!NOTE]
>
> This is a placement, not a switch. A database's country is fixed when it is created and cannot be moved later, so a workspace cannot change deployment. If you need the London deployment, tell us before we create your account: [contact@deepblocker.ai](mailto:contact@deepblocker.ai).

## Where each kind of data goes

The account database holds your workspace, your campaigns, the list of people you test, the call transcripts and any research profiles. Recordings and voice samples are stored separately.

| Data | Default deployment | London deployment |
| - | - | - |
| Account database (workspace, campaigns, people, transcripts, research profiles) | United States | United Kingdom (London) |
| Call recordings, voice samples and spoken consent recordings | United Kingdom (London) | United Kingdom (London) |
| The application | EU (Netherlands) | EU (Netherlands) |
| The phone leg | EU (Dublin) | EU (Dublin) |
| Live call media | EU (Frankfurt) | EU (Frankfurt) |
| Speech to text | A United States provider, during the call only | EU |
| Conversation reasoning | A United States provider, during the call only | A United States provider, during the call only. An EU option is available on request |
| Voice generation | A United States provider, during the call only | A United States provider, during the call only. A fully European voice is available on request |

"During the call only" means the provider handles the audio or text while the call is live. Nothing is stored there and nothing is used to train their models.

## Transfers outside the UK and the EU

Where a provider processes data in the United States, we cover the transfer with a UK International Data Transfer Agreement and EU Standard Contractual Clauses, or with the provider's certification under the EU-US and UK-US Data Privacy Framework. We can send you the safeguards in place on request.

## Model training

Your call audio, transcripts and cloned voices are not used to train our providers' models. We opt out of model-improvement programmes in our speech-to-text calls and hold the AI providers to their no-training terms.

> [card] [Sub-processors](https://docs.deepblocker.ai/trust/sub-processors.md)
>
> Every provider that handles your data, with its purpose and region.

> [card] [Retention](https://docs.deepblocker.ai/trust/retention.md)
>
> How long each kind of data is kept and what happens then.

> [card] [Your requests](https://docs.deepblocker.ai/trust/requests.md)
>
> How to ask for access, erasure or an export.


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