> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deepblocker.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Sign in, password reset, staying signed in

> Sign in with email and password or with Google, reset a forgotten password, and know how long you stay signed in.

The sign-in page is [deepblocker.ai/login](https://deepblocker.ai/login). It is titled **Welcome back**. There are two ways in, and one way to recover a forgotten password.

## Before you start

* A DeepBlocker login. We create it after your order form is signed. See [Getting an account](https://docs.deepblocker.ai/account/get-started.md).

## Sign in

> [tab] Email and password
>
> **1. Enter your details**
>
> Type your **Email address** and **Password**.
>
> **2. Click Sign in**
>
> The console opens on the dashboard. If you came from a link inside the console, you return to that page.

> [tab] Google
>
> **1. Click Sign in with Google**
>
> A Google window opens. Choose the account whose email matches your DeepBlocker login.
>
> **2. You are in**
>
> The console opens on the dashboard.
>
> > [!WARNING]
> >
> > Choose the Google account with the same email as your DeepBlocker login. A different email opens a different, empty workspace.

There is no single sign-on, no Microsoft sign-in and no two-step code for customer logins.

## Reset your password

**1. Click Forgot password?**

The link sits next to the **Password** field on the sign-in page. It opens a page titled **Reset your password**.

**2. Enter your email and click Send reset link**

The page then says: "If an account exists for your address, a password reset link is on its way. Check your inbox and spam folder." It says this whether or not the address has a login, so nobody can use the page to find out who has an account.

**3. Open the email and choose a new password**

Then come back to the sign-in page with **Back to sign in**.

## Staying signed in

You stay signed in on that browser until you sign out, even after you close the browser or restart the computer. There is no idle timeout. On a shared computer, always sign out.

## Sign out

In the sidebar, at the bottom, click **Logout**. It returns you to the DeepBlocker home page and clears the session on that browser.

## Problems

> [accordion] It says Login failed
>
> The email or the password is wrong. Passwords are case-sensitive. Use **Forgot password?** to set a new one.

> [accordion] Google sign-in failed
>
> The Google window was closed before it finished, or a pop-up blocker stopped it. Allow pop-ups for deepblocker.ai and try again.

> [accordion] I am signed in but see nothing of my team's work
>
> You are in a different workspace, most likely because you signed in with a different email. Sign out and sign in with the invited email. See [Your workspace](https://docs.deepblocker.ai/account/workspace.md).


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