> ## Documentation Index
> Fetch the complete documentation index at: https://docs.deepblocker.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Buying and renewing

> Licences are bought on an order form, paid in advance, for 12 months. Top-ups and changes are arranged by email.

DeepBlocker is sold on an order form, not through a checkout in the console. This page sets out how buying, topping up and renewing work.

## How buying works

**1. Agree the licence**

Write to [hello@deepblocker.ai](mailto:hello@deepblocker.ai) or [book a call](https://cal.com/vincent-sider/30min). We agree the licence size with you. The sizes and prices are on the [Price list](https://docs.deepblocker.ai/account/pricing.md).

**2. Sign the order form**

The order form names your organisation, the licence, the annual fee, the one-off setup and training fee, the term and the start.

**3. Pay in advance**

Payment is in advance. We set you up and switch your minutes on once payment is received.

**4. Get started**

We create your account and workspace, and run the setup and training session with your team. See [Getting an account](https://docs.deepblocker.ai/account/get-started.md).

## Key terms

| Term | What it says |
| - | - |
| Term | 12 months |
| Renewal | Renews for another 12 months unless cancelled with 60 days' notice |
| Payment | In advance. The licence is switched on once payment is received |
| Prices | In pounds sterling, excluding GST and VAT. Prices may change at renewal, with 30 days' notice |
| Start | Live within about two weeks of signature and payment |
| Who can be called | Your own staff only, each campaign authorised in writing |
| Cloned voices | Only with the written consent of the owner, for the named campaign |
| Data | You are the controller, DeepBlocker is your processor. Recordings and transcripts are kept for 90 days, then deleted unless you ask otherwise |
| Law | Jersey |

A fuller agreement is available on request.

## Top up minutes

When you are close to the end of your minutes, or past them, write to [hello@deepblocker.ai](mailto:hello@deepblocker.ai). The **Top up minutes** button on the licence panel opens a booking with us for the same purpose. Extra minutes are priced per licence size; see [Price list](https://docs.deepblocker.ai/account/pricing.md). What the console shows when you run out is on [When you run out](https://docs.deepblocker.ai/vishing/minutes-exhausted.md).

## Change your licence

If your organisation grows past the staff range of your licence, write to [hello@deepblocker.ai](mailto:hello@deepblocker.ai) or click **Change licence** on the licence panel. We move you to the next size and the minutes change with it.

## Renew or cancel

Your licence renews for 12 months unless you cancel with 60 days' notice before the end of the term. To cancel, write to [hello@deepblocker.ai](mailto:hello@deepblocker.ai).

## Problems

> [accordion] I need an invoice for our finance team
>
> Write to [hello@deepblocker.ai](mailto:hello@deepblocker.ai) with your purchase order number if you have one.

> [accordion] Can I pay by card in the console?
>
> No. Licences are bought on the order form only.

> [accordion] We paid but the minutes are not on
>
> Write to [hello@deepblocker.ai](mailto:hello@deepblocker.ai) with the date of payment.


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